Business Continuity WG Meeting

Location: Steigenberger Hotel (am Kanzleramt), Berlin, Germany, 6-7 June 2023


Info point: TELCO-ONLY GROUP (vendors/guests only attend if invited for a specific session)

ETIS Central Office contact: Andrija Višić, av@etis.org / +32 4 95 26 25 26 (Signal)

Access the presentation SLIDES (password-protected) via these 2 buttons:

Day 1
June 06, 2023
Day 2
June 07, 2023
08:00 - 09:00%networking%%networking-list-item%
Day 1%common%
Common Session
Meeting Room: Saal A+B - Participants from all ETIS working group invited to attend
09:00 - 09:10%common%%common-list-item%
ETIS Chairman intro
Paul Slot,
Executive Vice President, Network,
Mobile and IT Infrastructure, KPN
09:10 – 09:25%common%%common-list-item%
Keynote 1: A new model of growth in telecoms: how to ‘think different’ and succeed in practice
Andrew Collinson,
EVP and Chief Research Officer,
STL Partners
09:25 – 09:40%common%%common-list-item%
Keynote 2: Metaverse: How will it impact the telco business?
Gabriel Mohr,
Principal, Arthur D. Little
09:40 – 09:55%common%%common-list-item%
Keynote 3: Why Sustainability for telcos is a matter for all
Catherine Bals,
Sustainability Department Lead,
09:55 – 10:10%common%%common-list-item%
Keynote 4: Sustainability and Energy Reduction in telecoms – What has worked and biggest challenges so far
Roman Friedrich
Managing Director & Partner, BCG
10:10 – 10:25%common%%common-list-item%
Keynote 5: The future is here: How is cutting- edge technology revolutionising Customer Experience?
Branimir Spajić,
Director Customer Experience Management,
Hrvatski Telekom
Ana Miranda,
Business Development Manager, Risk & Fraud division,
10:25 – 10:40%common%%common-list-item%
Keynote 6: Secure automated efficient edge deployment at scale
Dominique Vanhamme,
GM, WW Communication Service Providers Business Unit,
Lenovo & Intel®
10:40 – 11:00%common%%common-list-item%
Roundtable discussion, Q&A
All panellists
11:00 – 11:30%networking%%networking-list-item%
Coffee Break
Day 1%wg%
Session I: How to create awareness on Business Continuity inside your company
11:30 – 12:00%wg%%wg-list-item%
Group Introductions
During this Intro session all participants will introduce themselves (their name, role, company), expectations and/or a particular area you would be interested to delve deeper into or get feedback from your peers on, whether over the course of the meeting or 1 to 1.
12:00 – 12:30%wg%%wg-list-item%
Ice-breaker activity!
All participants
12:30 – 13:00%wg%%wg-list-item%
Roundtable discussion in which participants discuss what opportunities and challenges they foresee
Everybody prepares 1 slide, and we have the discussion in subgroups: "target groups, frequency, how to measure impact, topics, channels, best practices, remaining challenges"
13:00 – 14:00%networking%%networking-list-item%
Day 1%wg%
Session II: Ransomware Recovery
14:00 – 14:30%wg%%wg-list-item%
Presentation 1 + Q&A
Leila Mahlous, Proximus
14:30 – 15:00%wg%
Presentation 2 + Q&A
Riku Juurikko, Elisa
15:00 – 15:30%wg%%wg-list-item%
All participants
15:30 – 16:00%networking%%networking-list-item%
Coffee Break
Day 1%wg%
Session III: Benchmark on Business Continuity starting with a limited set of KPIs
16:00 – 16:30%wg%%wg-list-item%
How do you measure maturity of a Business Continuity Management System
Johannes Hartl, Deutsche Telekom
16:30 - 17:00%wg%%wg-list-item%
Benchmarking KPIs in the following areas
• # resources dedicated working on BC (incl. resilience & DRS) company wide
• # time update on BC program towards EXCO
• Frequency of BIA (MTPD; RTO)
• How many exercises does each company makes yearly in Business Continuity
• How many exercises does each company makes yearly in Disaster Recovery in each area:
• Does each company have just one Risk Management Tool, or more than one (ex: one for IT, one for Network and one for Cybersecurity).
• How many Risks does any company manages as critical?
17:00 - 17:30%wg%%wg-list-item%
All participants
18:15 – 20:30%networking%%networking-list-item%
Guided sightseeing tour of the city, from the Steigenberger hotel to the Restaurant
20:30 – Not specified%networking%%networking-list-item%
Dinner – Gendarmerie Hauptstadtrestaurant
Behrenstrasse 42, 10117 Berlin – Phone: +49 (0)30 – 767 75 270
For Day 2 scroll to top
Day 2%wg%
Session IV: Certification process
Deep dive of operator who goes through process, what are lessons learned
09:00 – 09:30%wg%%wg-list-item%
Presentation 1: “Introduction into Magenta ISO Umbrella Certification Program”
Peter Kurjatko, Deutsche Telekom
09:30 – 10:30%wg%%wg-list-item%
Joint discussions on certification
All participants
10:30 – 11:00%networking%%networking-list-item%
Coffee Break
Day 2%wg%
Session V: Testing Approach
Exercises internally and/or with large corporate entities and customers
11:00 – 11:15%wg%%wg-list-item%
Presentation 1, 15’ min intro by Elisa
Riku Juurikko, Elisa
Presentation 2 by KPN
Frank Janssen, KPN
Roundtable discussion
All participants
12:30 – 13:30%networking%%networking-list-item%
Day 2%wg%
Session VI: R&R in the organisation
Business continuity, resilience, disaster recovery, incident management, crisis management
13:30 – 14:00%wg%%wg-list-item%
Presentation 1 - R&R in the organisation
14:00 – 14:30%wg%%wg-list-item%
Roundtable discussion
All participants
Day 2%wg%
Session VII: Practical issues when building a Business Continuity Management system including templates and tools used + solutions!
14:30 – 15:45%wg%%wg-list-item%
Presentations – 1 slide from each participant
Types/categories of issues, issues, solved? Yes/no, if yes how? Similar issue in other company?
15:45 – 16:00%wg%%wg-list-item%
Wrap-up: All participants
- Feedback
- Next meeting topics
- Webinars and physical meetings frequency
Farewell Reception for all attendees in the Foyer