Direct Carrier Billing Working Group Meeting

Location: Steigenberger Hotel (am Kanzleramt), Berlin, Germany, 6-7 June 2023  >>  MEETING ROOM: Salon 3 (main meeting room), Salon 2, Salon 5, Saal A+B
ETIS Central Office contact: Ruxandra Cioban/ rc@etis.org / (+32) 470 66 52 94

Access the presentation SLIDES (password-protected) via these 2 buttons:

Day 1
June 06, 2023
Day 2
June 07, 2023
08:00 - 09:00%networking%%networking-list-item%
Day 1%common%
Common Session
Meeting Room: TBD - Participants from all ETIS working group invited to attend
09:00 - 09:10%common%%common-list-item%
ETIS Chairman intro
Paul Slot,
Executive Vice President, Network,
Mobile and IT Infrastructure, KPN
09:10 – 09:25%common%%common-list-item%
Keynote 1: A new model of growth in telecoms: how to ‘think different’ and succeed in practice
Andrew Collinson,
EVP and Chief Research Officer,
STL Partners
09:25 – 09:40%common%%common-list-item%
Keynote 2: Metaverse: How will it impact the telco business?
Gabriel Mohr,
Principal, Arthur D. Little
09:40 – 09:55%common%%common-list-item%
Keynote 3: Why Sustainability for telcos is a matter for all
Catherine Bals,
Sustainability Department Lead,
09:55 – 10:10%common%%common-list-item%
Keynote 4: Sustainability and Energy Reduction in telecoms – What has worked and biggest challenges so far
Roman Friedrich
Managing Director & Partner, BCG
10:10 – 10:25%common%%common-list-item%
Keynote 5: The future is here: How is cutting- edge technology revolutionising Customer Experience?
Branimir Spajić, Director Customer Experience Management, Hrvatski Telekom
Ana Miranda, Business Development Manager, Risk & Fraud division, INFORM
10:25 – 10:40%common%%common-list-item%
Keynote 6: Secure automated efficient edge deployment at scale
Dominique Vanhamme, GM, WW Communication Service Providers Business Unit, Lenovo & Intel®s
10:45 – 11:00%common%%common-list-item%
Roundtable discussion, Q&A
All panellists
11:00 – 11:30%networking%%networking-list-item%
Coffee Break
Day 1 & 2%wg%
Day 1%wg%
Session I: Introductions and Company Updates
11:30 – 12:00%wg%%wg-list-item%
Introductions, expectations and planning
Roundtable of introductions, expectations and topics for the two days meeting
12:00– 13:00%wg%%wg-list-item%
Roundtable of company updates
Current projects, challenges, success stories and future projects
13:00 – 14:00%networking%%networking-list-item%
Day 1%wg%
Session II: Exploring the Future of Direct Carrier Billing: Trends, Opportunities, and Security
In this session we will be examining the current market size and future growth potential of DCB, addressing opportunities within the European ecosystem.
14:00 – 14:30%wg%%wg-list-item%
Presentation: The most recent developments and trends in DCB. Where is the industry headed? What is driving this change? Which verticals should MNOs enter?
Gaby Bosch, CEO, Content for Mobile
14:30 – 15:00%wg%%wg-list-item%
Evina's AI for malware detection
David Lotfi, CEO, Evina
15:00 – 15:30%wg%%wg-list-item%
Roundtable Discussion
Implementing DCB solutions, Security measures and strategies employed, Growth opportunities identified within your markets
15:30 – 16:00%networking%%networking-list-item%
Coffee Break
Day 1%wg%
Session III: Strategies to operate on the market
Marketing campaigns and strategies to compete with other methods of payment
16:00 – 16:30%wg%%wg-list-item%
First round of presentations on DCB brand initiatives and marketing campaigns
16:30 - 17:00%wg%%wg-list-item%
The 2nd round of inputs on DCB brand initiatives and marketing campaigns
17:00 - 17:30%wg%%wg-list-item%
Brainstorming and round table discussion
Defining best practices and learnings, opportunities and challenges, in order to see how this can be replicated across Europe or even as a pan-European initiative. The goal is to come out of the session with a list of DOs and DON’Ts that participants can bring back to their departments.
18:15 – 20:30%networking%%networking-list-item%
Guided sightseeing tour of the city, from the Steigenberger hotel to the Restaurant
20:30 – Not specified%networking%%networking-list-item%
Dinner – Gendarmerie Hauptstadtrestaurant
Behrenstrasse 42, 10117 Berlin – Phone: +49 (0)30 – 767 75 270
For Day 2 scroll to top
Day 2%joint%
Session IV: Customer Care and Customer Experience in billing and DCB
09:00 – 09:20%joint%%joint-list-item%
Best practices in billing related call reduction and guiding customers (Joint session with SCP in Salon 2)
Andreas Siegfried, Head of Billing and Collection Management at Swisscom
09:30 – 09:50%wg%%wg-list-item%
Customer Care and Customer Experience in DCB (Salon 3)
Ayesha Farhat, Director Product at Telenor Linx
(Online presentation)
09:50 – 10:10%wg%%wg-list-item%
Case studies in Customer care and Customer experience for DCB
Pedro Nunes, Transversal Offer Manager at Altice Portugal
10:10 – 10:30%wg%%wg-list-item%
Open discussion
10:30 – 11:00%networking%%networking-list-item%
Coffee Break
Day 2%joint%
Session V: Innovation in technologies and product development
11:00 – 11:15%joint%%joint-list-item%
The Metaverse Experiment (Joint session with DTSF and DSCX in Saal A)
Oliver Stein, Senior Experience Designer at Swisscom
11:15 - 11:45%joint%%joint-list-item%
Opportunities for telcos in the Metaverse (Joint session with DTSF and DSCX in Saal A)
Gabriel Mohr, Principal, Arthur D. Little
11:45 – 12:10%wg%%wg-list-item%
Customer Login Based vs MSISDN: Exploring User Authentication Strategies in the Digital Era (Salon 3)
Davide Sicuro, Product Manager at Swisscom
12:10– 12:30 %wg%%wg-list-item%
Open discussion
The discussion focuses exploring new technologies and products that can drive growth and innovation. The goal is to identify opportunities for creating additional value for customers and merchants, and to maintain a competitive edge in the rapidly evolving DCB market.
12:30 – 13:30%networking%%networking-list-item%
Day 2%joint%
Session VI: Increasing online sales and conversions (Joint session with DSCX in Salon 5)
This session will focus on optimizing the sales flow and reducing dropouts by identifying the points where customers are most likely to abandon the process
13:30 – 13:50%joint%%joint-list-item%
Increasing online sales and conversions with GO PLC
Cherise Bugeja, Online Advertising & Analytics Specialist at GO PLC, Malta
13:50 – 14:10%joint%%joint-list-item%
Increasing online sales and conversions with LMT
Arta Kudlane, Customer Experience manager at LMT Latvia
14:10 - 14:30%joint%%joint-list-item%
Increasing online sales with Proximus
Bart De Ruysscher, CX - The Voice of the Customer Manager at Proximus
Day 2%joint%
Session VII: Start-up Session (Joint session with DTSF in Saal A)
Alternatively, you can take part in the follow up discussion of the previous session.
14:30 - 15:30%joint%%joint-list-item%
Presentations of 3 innovative start-ups
Start-Ups: Contiamo, Cubbit
Day 2%wg%
Wrap Up Session in Salon 3
An open session dedicated to conclude on DCB topics and plan upcoming meetings
15:30 - 16:00%wg%%wg-list-item%
Group discussion with all participants
Feedback, suggestions, Next meeting topics, Webinars and meetings frequency
How to grow the DCB community and how can we better cooperate
Farewell Reception for all attendees in the Foyer