Smart Charging WG Meeting

Location: Steigenberger Hotel (am Kanzleramt), Berlin, Germany, 6-7 June 2023 >> MEETING ROOM: Salon 2
Info point: please introduce yourself upon entering the meeting room of this working group. Only join this working group meeting if you are register for it.
ETIS Central Office contact: Ruxandra Cioban, / +32 4 70 66 52 94

Access the presentation SLIDES (password-protected) via these 2 buttons:

Day 1
June 06, 2023
Day 2
June 07, 2023
08:00 - 09:00%networking%%networking-list-item%
Day 1%common%
Common Session
Meeting Room: Saal A+B - Participants from all ETIS working group invited to attend
09:00 - 09:10%common%%common-list-item%
ETIS Chairman intro
Paul Slot,
Executive Vice President, Network,
Mobile and IT Infrastructure, KPN
09:10 – 09:25%common%%common-list-item%
Keynote 1: A new model of growth in telecoms: how to ‘think different’ and succeed in practice
Andrew Collinson,
EVP and Chief Research Officer,
STL Partners
09:25 – 09:40%common%%common-list-item%
Keynote 2: Metaverse: How will it impact the telco business?
Gabriel Mohr,
Principal, Arthur D. Little
09:40 – 09:55%common%%common-list-item%
Keynote 3: Why Sustainability for telcos is a matter for all
Catherine Bals,
Sustainability Department Lead,
09:55 – 10:10%common%%common-list-item%
Keynote 4: Sustainability and Energy Reduction in telecoms – What has worked and biggest challenges so far
Roman Friedrich
Managing Director & Partner, BCG
10:10 – 10:25%common%%common-list-item%
Keynote 5: The future is here: How is cutting- edge technology revolutionising Customer Experience?
Branimir Spajić,
Director Customer Experience Management, Hrvatski Telekom
Ana Miranda,
Business Development Manager, Risk & Fraud division, INFORM
10:25 – 10:40%common%%common-list-item%
Keynote 6: Secure automated efficient edge deployment at scale
Dominique Vanhamme,
GM, WW Communication Service Providers Business Unit, Lenovo & Intel®
10:40 – 11:00%common%%common-list-item%
Roundtable discussion, Q&A
All panellists
11:00 – 11:30%networking%%networking-list-item%
Coffee Break
Day 1 & 2%wg%
Introductions, projects, challenges, recent successes
Day 1%wg%
Session I: Company Updates
Introductions, projects, challenges, recent successes
11:30 – 13:00%wg%%wg-list-item%
Roundtable: All participants
In this informal roundtable discussion, participants will introduce themselves share company updates (10 min/company).

- Introductions
- Recent projects, challenges, successes and future plans
- Topics they would like to engage on

Each company (telcos and vendors) will prepare few supporting slides

13:00 – 14:00%networking%%networking-list-item%
Day 1%wg%
Session II: Long term billing evolution. Billing capabilities of the future
Some of the questions that will be addressed during this session are:

- What is the business need/value?
- Trends and opportunities
- Key/core new capabilities for a future billing system.
- Lessons learnt also from current impediments or functional limitations to be avoided for the future

14:00 – 15:30 %wg%%wg-list-item%
Workshop: All participants
Workshop: The workshop aims to explore trends and their impact on long-term billing capabilities. The focus will be on the business perspective rather than purely technical aspects. Participants will prepare by reflecting on trends affecting future billing capabilities using a provided framework. During the workshop, small groups will discuss and prioritize their ideas. Finally, the consolidated results will be shared with all participants, providing an overall picture.

>>> Please check your email or the Teams Channel to access the framework <<<

15:30 – 16:00%networking%%networking-list-item%
Coffee Break
Day 1%wg%
Continuation of Session II
16:00 – 16:30%wg%%wg-list-item%
Generative AI, Data and Billing, A Discussion
Tony Jackson, Senior Product Manager, Communications Akil Chomoko, VP Product Marketing, Aria Systems
16:30 –17:00%wg%%wg-list-item%
5G Monetisation - Telco business direction and use cases
Anders Lundqvist, Chief Architect Telco EMEA, Oracle >>> Please check your email or the Teams channel for prep questions prior to the meeting <<<
17:00 – 17:30%wg%%wg-list-item%
Buffer for open discussion following vendors presentations or wrap up of the day
All participants
18:15 – 20:30%networking%%networking-list-item%
Guided sightseeing tour of the city, from the Steigenberger hotel to the Restaurant
20:30 – Not specified%networking%%networking-list-item%
Dinner – Gendarmerie Hauptstadtrestaurant
Behrenstrasse 42, 10117 Berlin – Phone: +49 (0)30 – 767 75 270
For Day 2 scroll to top
Day 2%joint%
Session III: Chatbots and IVR for billing (*JOINT SESSION* with DCB working group)
09:00 – 09:20%joint%%joint-list-item%
Best practices in billing related call reduction and guiding customers
Andreas Siegfried, Head of Billing and Collection Management at Swisscom
09:20 – 09:40%joint%%joint-list-item%
Realtime feedback capabilities in the billing journey
Rob Vos, Business Consultant
Mischa Hendriks, Management Consultant,
09:40 – 10:30%joint%%joint-list-item%
Open Discussion: All participants
- Measures to reduce calls
- Improving customer journey
- Which channels to optimize first
- ChatGPT
10:30 – 11:00%networking%%networking-list-item%
Coffee Break
Day 2%wg%
Session IV: The increase of Telco prices in different Countries (Crisis and inflation)
In this session, the following will be considered:

- Key Factors: Technical implementation challenges, customer impact & reactions to price increase, effective communication, relevant regulations, impact on offerings .
- Strategies and Roles for handling telco prices increases
- Country-Specific Approaches: situations, unique challenges and solutions

11:00 – 11:20 %wg%%wg-list-item%
Telco price increase: challenges across different EU countries
Gina Pesheva, Senior Manager Business Assurance and Billing at Deutsche Telekom
11:20 – 12:30%wg%%wg-list-item%
Roundtable discussion
All participants
12:30 – 13:30%networking%%networking-list-item%
Day 2%wg%
Session V: Sustainability - Where does it fit in billing and collections?
+ evaluation forms to be filled in by meeting participants
13:30 – 14:00%wg%%wg-list-item%
Proximus approach: the use of profiling, payment instruments, pitfalls, challenges considering data privacy limitations
Yves Dechilly, Director Billing and credit risk at Proximus
14:00 – 15:00%wg%%wg-list-item%
Open discussion: All participants
- Do you have special processes?
- How are you guided by this ethical concept?
- What do you see as key sustainability challenges and opportunities in billing processes?
- Collaboration with other departments
- Metrics or indicators to measure sustainability performance
Day 2%wg%
Continuation of the previous discussions OR open topics: All participants
A buffer to continue previous sessions or launch discussions on proposed topics
15:00 – 15:45%wg%%wg-list-item%
Proposed topic: EU Regulations impacting billing
For any topic you would like to engage with your peers during the open session, please contact Ruxandra Cioban at
15:45 – 16:00%wg%%wg-list-item%
Wrap-up: All participants
- Feedback and ideas to enhance the group value
- Next meeting topics
- Webinars and physical meetings frequency
Farewell Reception for all attendees in the Foyer